5 Simple Statements About Telus technical support Explained
5 Simple Statements About Telus technical support Explained
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and around the billing side, that’s much more horrendous! Requested a different cellphone as my deal was up for renewal on the web was speculated to get $100 credit hardly ever showed up sent the phone by using mail the best way they explained to me to copyright Submit and obtained it. I got a text concept indicating they obtained it and my credit score are going to be on my Invoice, but nevertheless my Monthly bill arrived and they however cost me for it. After i known as. They had the audacity to mention that the cell phone wasn’t the mobile phone they had been expecting?! What other cellphone could it have been? It had been their cell phone they sent me two decades back?! With all the deliver it back again method?! They told me they might explore it and electronic mail me again by no means bought an e mail. They identified as me back again and we’re trying to say it had been a technical dilemma with my phone a similar agent that's purported to have cared for me?
Used to be the leader and the reason I are actually a loyal Telus custiomer For some time. But This is certainly about to alter!!
It is currently been two weeks and my situation with the billing has not been settled , I are customer Telus for more than twenty years and this customer service is horrendous! I requested to speak to supervisor many persistently final. She said she would they also wished me to go to the retail store exactly where I drop the cellular phone off and bought the cell phone Once i instructed her I did everything on the internet she didn’t believe me? The cell phone I obtained the box was opened and there was no physical Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go down to The shop to acquire why was my box open up? Why wasn’t my box sealed? Telephone fall batteries is rather incredibly sluggish like my previous cell phone was way better than this issue. I feel they gave me a outdated cellular phone is the way in which they handle customers with prolonged since they reward loyalty ?!!!
If an automated assistant asks for The key reason why of one's simply call, mention "I would like to make payment preparations for my mobility Monthly bill".
How can I realize that particular person. I believe I'm heading right into a new billing cycle and I have already been jogging in circles for months
• In my dialogue with Juan through the loyalty staff, I used to be falsely accused of becoming discriminatory After i referenced A different Section, which was hugely offensive and uncalled for. Juan later apologized, indicating the experience was totally unacceptable.
I wasn't telling but making an attempt to speak to him nonetheless he got mad and hung up. This is certainly ridiculous and very Awful customer service. I are going to be pulling my two strains from Telus . If this is the customer service individuals are acquiring from your reps than you have to supply it in other places. I have been with Telus for around 14 yrs and It truly is pretty unhappy that it has come to this . Thinking about these threads and comments remaining by Many others it seems I am not the sole a person.
• I spoke to several brokers, which includes Maria and Regal, who couldn't present clarity or escalate my circumstance as asked for.
Settled conversations might be shut and saved for ninety days, and might be accessed while in the Concept Centre in the My TELUS app.
so i known as the customer server (Jane) to resolve The difficulty after conveying the problem and what It is really happen, The agent just facet along with her partner and she lied in regards to the credits and special discounts they removed from my account as a faithful customer with Telus and he or she mentioned the credits expired and no longer accessible, she Assume I am stupid, When the price reduction has expired i must begin to see the expiration day on my Monthly bill like i see on residence service Invoice.
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The TELUS crew acknowledges that our perform spans numerous Territories and Treaty locations and we're grateful for the normal Expertise Keepers and Elders who're with us currently, all those who have gone just before us along with the youth that encourage us.
At this moment my cellular phone stopped connecting for the telus network. As a result it's got taken me a 45 to sift with the ai gate keepers prompt's just to speak telus billing support to a real person, all though telus ai attempts all the things to not permit me to speak to a true human being.
I had some slight challenges but I'd Completely no clue how to fix them. Then, my co-employee advised me of your respective service. Your staff members had been very affected person and practical! Thanks to all of these!
Yeah, I’m binding by a two year contract unfortunately, I’m only four months in, but I did get someplace. I assume The chief Office environment called me today so I have a phone discussion with him in an hour or so. We’ll see how that goes.